Terms of use

This website is run by Ruchi, Authentic Indian Cuisine & Bar, at 1 Changi Business Park Crescent, #01-14 & 15, Plaza 8 @ CBP, Singapore 486025.

Please give accurate details when you order, book or create an account, and keep your password private. We may cancel orders or bookings, or suspend accounts, that are false or misuse the website.

How we handle your personal data under the Personal Data Protection Act 2012 is explained in our Privacy policy. Cancellations and refunds are covered by our Refund and cancellation policy.

• Orders are for pickup from the restaurant. All prices are in Singapore dollars, and the total shown at checkout is the amount you pay.
• Online orders are confirmed once payment goes through. Pay at counter is for signed-in customers, up to the limit shown at checkout.
• Please collect your order at the time you chose. If a dish sells out, we will offer a replacement or a refund for it.
• Signed-in customers earn 1 Ruchi point for every S$1 paid, and every 100 points gives S$5 off a later order. Points have no cash value and are removed if the order is refunded.

• Booking is free for signed-in customers, for parties of 1 to 10. Our team confirms each request.
• If you can't come, please call or WhatsApp us so we can offer the table to someone else.

A catering or event request is an enquiry, not a booking. Please send it at least 24 hours ahead. Quotes include GST at 9%, and whole-venue events have a minimum spend shown in your quote. These booking and cancellation terms apply:

• When your booking is confirmed: Your request is not a booking yet. It is confirmed once we send you a quote, you accept it and you pay as the quote sets out.
• Cancelling: Tell us by email or WhatsApp. Cancel 3 days or more before the event date for a full refund. Cancel 1 or 2 days before for a 50% refund, because we will already have bought fresh ingredients and planned staff. Cancellations on the day of the event are not refunded.
• Booked at short notice: If your event is less than 3 days away when we confirm it, you can still cancel for a full refund within 2 hours of confirming, as long as the event is more than 24 hours away.
• Changing guest numbers: Lower your numbers up to 3 days before the event at no charge. After that, we charge for the number you confirmed. You can add guests up to 24 hours before, if we can cater for them.
• Changing the date: Move your booking to another date at no charge if you ask 3 days or more before, subject to availability. Later date changes are treated as a cancellation.
• If we have to cancel: If we cannot cater or host your event, you get a full refund. If something outside anyone's control stops it, such as government restrictions or severe weather, we offer you a new date or a full refund.
• Catering deliveries: Please have someone ready to receive the delivery at the time you chose, and eat the food by the consume-by time on the packaging.

Our kitchen handles nuts, dairy, gluten, eggs, fish, shellfish and other allergens, so we cannot guarantee any dish is free from them. Please tell our staff about allergies before you order. Photos are for illustration.

Alcohol is only served to guests aged 18 and over, and we may ask for photo ID.

We provide our food and services with reasonable care and skill. Nothing in these terms limits your rights under Singapore law, including the Consumer Protection (Fair Trading) Act 2003.

These terms are governed by the laws of Singapore. If we cannot settle a concern together, you may contact the Consumers Association of Singapore (CASE) or file a claim with the Small Claims Tribunals. We may update these terms, and the version published when you order or book applies.

Email info@ruchi.sg, call +65 6298 1925 or WhatsApp +65 8514 4757. You can also write to us at Plaza 8 @ CBP, 1 Changi Business Park Crescent, #01-14 & 15, Singapore 486025.