Refund and cancellation policy

To cancel, call us on +65 6298 1925 or WhatsApp +65 8514 4757 with your order number.

• Before we start preparing your order: you get a full refund.
• Once we have started preparing it: we may not be able to refund it, because the food has been cooked for you. Call us anyway and we will do our best to help.
• Orders not collected on the day cannot be refunded.

If we have to cancel your order, for example because a dish has sold out or the kitchen has to close, we refund you in full. If only some dishes are unavailable, we will contact you to offer a replacement or a refund for those dishes.

If you were charged for an order whose payment window had already closed, or charged twice, we refund the extra charge in full.

If a dish is missing, wrong or not up to our standard, please tell us when you collect or as soon as possible on the same day, with your order number and a photo if you can. We will replace the dish or refund it.

• Orders paid online are refunded to the card or account you paid with. The money usually reaches you within 5 to 10 working days, depending on your bank.
• Orders paid at the counter are refunded at the counter, in the way you paid where possible.
• Orders you chose to pay at the counter but did not collect have nothing to refund, as nothing was charged online.
• Points you used on a cancelled or refunded order are returned to your account, and points you earned on it are removed.

Your order page shows Refunded once we have sent your refund.

Table bookings are free, so there is nothing to refund. If you need to cancel or change a booking, please call or WhatsApp us so we can offer the table to someone else.

For confirmed catering orders and events, refunds depend on how far ahead you cancel, counted in Singapore days before the event date:

• 3 days or more before the event date: full refund.
• 1 or 2 days before: 50% refund, because fresh ingredients and staff will already be arranged.
• On the day of the event: no refund.
• Booked at short notice: if your event is less than 3 days away when we confirm it, you can cancel for a full refund within 2 hours of confirming, as long as the event is more than 24 hours away.
• Lowering guest numbers is free up to 3 days before; after that we charge for the confirmed number.
• Moving the date is free if you ask 3 days or more before, subject to availability. Later date changes are treated as a cancellation.
• If we cannot cater or host your event, you get a full refund. If something outside anyone's control stops it, we offer a new date or a full refund.

Please cancel by email or WhatsApp. The time we receive your message is the time of cancellation. Refunds go back to the way you paid.

This policy is part of our Terms of use and does not affect your rights under Singapore consumer law. Email info@ruchi.sg, call +65 6298 1925 or WhatsApp +65 8514 4757. You can also write to us at Plaza 8 @ CBP, 1 Changi Business Park Crescent, #01-14 & 15, Singapore 486025.